Articles on: FAQ's

System Requirements

System Requirements


Apple OS X 10.9+ (Mavericks or later)
Microsoft Windows 7+ (64- or 32-bit Windows 7, 8, 8.1, 10)


Latest Chrome or other mobile browser for A2HS app

Desktop Browser Support

Hi5 is built on the great features found in modern browsers. You'll need to use one of the browsers below to use Hi5:

Google Chrome (67.0.3396.87 or later)
Mozilla Firefox (60.0.2 or later)
Apple Safari: 10+
Microsoft Edge (42.17134.1.0 or later)

Browser issues

If you are faced with a blank Hi5 dashboard, it could because of your internet browser. Hi5 runs best on updated browsers like the ones listed above. Hi5 does not work well on an outdated (or "legacy") browser like Internet Explorer (IE), so using IE is not recommended.

FYI: Microsoft does not publish updates for IE anymore (it's obsolete)! In other words, there is no way around the issues this browser presents.

Good news, this problem is easy to resolve! Just follow these 2 easy steps:

Ensure that you are using Google Chrome, Firefox, Edge or Safari (not Internet Explorer) as your internet browser (you can download Chrome here).
Ensure that you are using one of the latest versions of the aforementioned browsers. Here is a helpful article for checking Chrome.
If you are using an updated browser, try reloading your page (right-click -> Reload) or clearing your browser cache.

Mobile device issues

Our mobile-friendly Hi5 shortcut is great on mobile devices. However, if it ever looks like it's not working too well or loading too slowly, some of these trouble-shooting tips:

Internet connectivity/Wifi: Check your internet connection to ensure that you are connected and that you have good signal. A slow internet connection will mean slow loading on your phone.
Outdated browser version: Check if your browser is due for an update on your mobile.
Lists need to refresh: If you can't find the co-worker(s) you'd like to Hi5 on the list, or if you are experiencing any other issues with Hi5 on your phone, we recommend you log out and log back in again. This will refresh your Hi5 session.

Email issues

Do you find that your Hi5 reminder emails keep landing in your spam folder? Are you not receiving Hi5 reminder emails at all?  You may need to contact your IT department to whitelist our domains and unblock ports:



All emails with domain *, in particular:, and
Mandrill -

Still need help?

If none of the above tips were helpful in solving your email, browser or mobile issue(s), please don't hesitate to get into contact with us via the the chat function on the Hi5 app. Find it in the bottom right hand corner of your screen on desktop.  Or email us at to chat to a Hi5 Hero.

Updated on: 21/11/2022

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