Articles on: FAQ's


Q: Is my information private?

A: Yes, all information in Hi5 is private and only visible to those with the appropriate user rights. 

Q: Whom do I speak to if I need help?

A: Hi5 offers our clients 24-hour assistance via a comprehensive knowledge base, in-app chat and email support. Chat to a Happiness Hero on email:

Q: Who is Admin for my Company?

A: Client companies create their own Administrators to manage their Company profile, information and the entire process on Hi5. However, we recommend that only the top dog Senior HR Staff be given this responsibility.

Q: Can I change any details on my profile?

A: There are details that you can change, such as your profile picture, your name and password, as well as some biographical details in the My Profile section of your Hi5 account.

Q: How do I unsubscribe from Hi5 email notifications?

A: We follow international standards: simply click the Unsubscribe from this list link at the very bottom of an email you received from Hi5.

Q: Who can view information about me?

A: Users can only view their own information and those of the peers assigned to them (for reviews). Only Admins are able to view everyone’s information.

Q: What if I don’t want to be part of Hi5?

A: Low5. In the end, we are providing the awesome platform that is Hi5. It's up to a company to decide which staff members are involved. 

Q: Why do I have to review myself?

A: Doing a personal review gives you the opportunity to assess your performance and also to compare it to those reviews done by your co-workers. Personal reviews are a valuable way of tracking your personal development and career journey.

Q: I don’t agree with the Goals that have been created for me.

A: Hi5 provides the platform, while your company loads those specific goals onto our platform. If you don't agree with your goals, we suggest you chat to your relevant department head. 

Inhale... Exhale...

Q: Will the information in a review be used against me if I give someone a low rating?

A: Hi5 is a tool designed to help optimise staff performance, give insight into personal areas of excellence and also development needs and, ultimately, to help teams work better together. Low ratings are, therefore, not something to penalise, but rather to serve as a signpost to areas for improvement.

Q: If I get low ratings from my co-workers, will this be used in my formal job review?

A: Scoring a consistently low rating from one’s peers would seem to indicate that there is room for personal growth on the identified measure. Whether it will get used in your formal job review is up to your company. 

Q: Can I be fired for having low ratings on Hi5?

A: While a low rating on Hi5 should not lead to you losing your job, it should raise the flag that something needs attention/work.

Q: How can I be sure that no-one tampers with my reviews?

A: Hi5 is a secure site (pinky promise). 

Q: Is there any benefit to me if I give someone a Hi5?

A: Giving a Hi5 in itself does not directly benefit you, other than the fact that it shows that you are aware of effort above-and-beyond the call of duty. Hi5 your peers where a Hi5 is earned. Don’t leave your peers hanging…

Q: Is it possible to go back and edit a Pulse once I’ve submitted it?

A: Yes, you are able to edit your rating up until the Pulse deadline date.

Q: How do I delete my account?

A: As a User, you cannot delete your account. Only Admin can delete accounts.

That was a mouthful. 

If you haven't found the answer you looking for or needing some more info, please contact us at

Updated on: 14/11/2022

Was this article helpful?

Share your feedback


Thank you!